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Return to shopFAQ’s
Orders & Products
Simply browse our categories, add your favorite items to the cart, and proceed to checkout. You’ll receive an order confirmation via email after successful payment.
No, you can check out as a guest. However, creating an account allows you to track orders, save your address, and receive special offers.
Each product page has a Size Guide to help you find the perfect fit. Still unsure? Reach out and we’ll help you out!
Yes, our clothing is designed to be true to standard sizing. But as kids grow fast, we always recommend checking the size chart before ordering.
Shipping & Delivery
Local orders usually arrive within 3–5 business days, and international deliveries may take 7–14 days, depending on your location.
Once your order ships, you’ll receive an email or SMS with a tracking number and courier details.
Yes! We offer free shipping on local orders above [Insert Amount]. Standard shipping charges apply below that amount.
Please contact us immediately. If the order hasn’t shipped yet, we’ll do our best to update the address for you.
Returns & Refunds
Yes, returns are accepted within 7 days if the item is unused, unwashed, and in original packaging.
Email us at support@jiamaan.com with your order number and reason for return. We’ll guide you through the process.
Once we receive and inspect your returned item, refunds are processed within 7–10 business days to your original payment method.
Unfortunately, sale and promotional items are non-returnable unless defective or incorrect.
Still Need Help?
Feel free to reach out to our customer support team. We’re always happy to help!
📧 Email: support@jiamaan.com