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Return to shopReturns & Refund Policy
Thank you for shopping with Jia Maan!
We want you to love what you ordered — but if something isn’t right, we’re here to help.
Return Eligibility
You may request a return or exchange within 7 days of receiving your order if:
The item is unused, unwashed, and in its original packaging.
Tags are intact and the item is in resaleable condition.
You have proof of purchase (order confirmation or invoice).
The item is not listed as final sale or non-returnable.
Non-Returnable Items
Please note, we do not accept returns on:
Sale, discounted, or clearance items
Items purchased during promotions or with discount codes (unless defective)
Innerwear, socks, and accessories (for hygiene reasons)
Customized or made-to-order items
Exchanges
We allow size or style exchanges (based on availability). If the requested item is out of stock, we’ll offer store credit or a refund.
Refund Process
Once we receive and inspect the returned item:
We’ll notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable unless the return is due to a fault on our end (wrong or defective item).
How to Initiate a Return
Email us at support@jiamaan.com with your order number and reason for return.
Our team will guide you through the return process.
Pack the item securely and ship it back to our return address (provided via email).
Once received and approved, we’ll proceed with your exchange, refund, or store credit.
Return Shipping
Customers are responsible for return shipping costs (unless the item is incorrect or defective).
We recommend using a trackable courier service to ensure safe delivery.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We’ll make it right as quickly as possible.
Need Help?
If you’re unsure whether your item qualifies for a return or have questions about the process, our support team is here to assist you.
📧 Email: support@jiamaan.com